Support Service

Promadio Support Service

Promadio was provided overseas customers support services by according to their request. It’s customized support service.
 
For products of promadio with quality issue, please see RMA – Abbreviation of Returned Material Authorization.

 

Technical Remote Support

* working hours quick response

* customer self-solving problem by using promadio knowledge base

* positional processing of simple fault

* solutions or working around of emergency fault

* positional analysis of common fault

* website technical training course
 

Technical On-site Support by promadio engineer

* technical guide, discussing & explaining

* positional analysis of complicated fault

* technical inspection of product components

* provide technical solutions or working around

* on-site technical repair

* electromagnetic environment monitor

* technical summary meeting or report of trouble shooting

* product technology upgrade

* on-site technical communication and training