Solution for survey system of motor vehicles insurance

Background

In all property insurance companies, from internal management to customer service, surveying scheduling has become an important part of the claims business. In order to improve the customer experience, optimize the internal management and reduce the cost, more and more insurance companies are beginning to use GIS system technology, Beidou navigation or GPS positioning technology to achieve real-time positioning and improve the survey efficiency.

Solutions

Through the improvement of provincial survey of command and dispatch center management system, the organization structure and operation mode, the staff efficiency has improved, the allocation of human resource has optimized and the service function has strengthened without additional staffing. Based on the integration of intelligent dispatching, customer classification claims at the front desk service has implemented by embedding the customer risk information and risk case information. Relying on Beidou navigation or GPS, electronic map and intelligent dispatching system and aiming to integrate surveying scheduling and one stop service claims, it perfects the mode of report regional concentration and realizes the unified dispatch “Call center” intelligent.

Advantages

Intuitive data presentation, real-time data collection, task case, personnel etc.
Pre-scheduling, the scheduled time is reduced to 1 second, greatly reduce the waiting time.
Custom integrated intelligent devices reduce operating costs; accelerate the processing speed of the front.
Intelligent scheduling data, reducing manual links and improve efficiency.